Cancellation Policy

Effective Date: [Insert Date]

This Cancellation Policy applies to paid advertisement bookings and separately commissioned design services for the SROMPL Global Exporters Directory, published by SROMPL INC., operating as SROMPL.

1. How to Request a Cancellation

Send your cancellation request in writing to [email protected].

Please include the following details:

• Company name and booking or invoice number.
• Payment reference.
• Reason for cancellation.

The cancellation stage will be determined by the work and production status when we receive your written request. We will acknowledge your request within 3 working days.

2. Cancellation by the Advertiser

The applicable cancellation treatment depends on the production stage reached when the request is received.

• Submitting artwork alone does not establish that chargeable work has been completed.
• The same cost will not be deducted twice.
• Work beginning within the initial 7-day period requires your prior agreement. If you cancel during that period after authorised work has started, the applicable work-stage provisions above will apply.

3. Artwork and Optional Design Services

Advertisers must provide print-ready artwork meeting SROMPL's supplied specifications. Advertisement prices cover space booking only; design services are charged separately.

If you request artwork creation, resizing, modification or correction, we will provide a separate quotation. Work begins only after approval of the charges and payment terms.

If separately commissioned design work is cancelled:

• Reasonable charges for completed work and non-recoverable commitments may be deducted from the design payment.
• Unused amounts will be refunded, subject to applicable law.
• Design deductions will be shown separately.
• The same design work will not also be deducted from the advertisement payment.

Delivery of approved, commissioned design work is not refundable solely because the advertiser later decides not to use it.

4. Missing Artwork, Information or Approval

Advertisers are responsible for submitting artwork, required information, payments and written approval within the agreed deadlines.

If these remain outstanding, we will issue reminders and a final notice. We will then discuss inclusion, an agreed transfer or cancellation.

Silence will not be treated as artwork approval. Payments will not be automatically forfeited solely because you have not responded; any deduction must follow the applicable policy.

5. Cancellation by SROMPL

If SROMPL cancels the edition or cannot provide your booked advertisement, we will refund the full advertisement payment received, without deducting our bank or processing charges.

Separately commissioned design services will be assessed independently. Charges may be retained only for work properly completed and delivered under the accepted design quotation.

If we cannot meet the publication deadline confirmed in your booking, we will notify you. You may accept a revised schedule or cancel for a full refund of the affected advertisement booking.

Your booking will not be transferred to another edition without your written consent.

6. Errors, Omissions and Delivery Issues

• Omitted advertisement: If SROMPL omits a paid advertisement that met the agreed requirements and deadlines, the advertisement payment will be refunded in full.
• Publisher error: For a material error introduced by SROMPL, we will provide a remedy proportionate to its impact, including an appropriate refund where warranted.
• Advertiser-approved content: Errors present in artwork you supplied and approved do not ordinarily qualify for a print refund.
• Lost or damaged copies: For copies included in the booking, we will arrange replacement or an appropriate refund of the affected copy or delivery component.

7. No Refund Solely for Lack of Business Results

Advertisements provide the agreed space, publication and distribution services. Enquiries, buyer responses, export orders and financial returns are not guaranteed.

A lack of business response alone does not qualify for a refund where the agreed services have been delivered.

8. Refund Processing

We aim to communicate a decision within 5 working days after receiving the complete information required to assess your request.

Approved refunds will be initiated within 10 working days of approval. Bank or payment-provider processing time may be additional.

Please see our separate Refund Policy for further details about calculations, permitted deductions and payment methods.