Refund Policy

Effective Date: [Insert Date]

This Refund Policy applies to paid advertisement bookings and separately commissioned design services for the SROMPL Global Exporters Directory.

1. When a Refund May Apply

Refund eligibility depends on the circumstances of the request, the work completed, the production stage and the terms accepted when booking.

A refund may apply in circumstances such as:

• An eligible advertiser cancellation under the Cancellation Policy.
• Cancellation of the directory edition by SROMPL.
• SROMPL's inability to provide the booked advertisement.
• An eligible cancellation following a missed confirmed publication deadline.
• An omitted advertisement that met the agreed requirements and deadlines.
• A material publisher error or an eligible loss or damage affecting included copies.

2. Advertiser Cancellation and Refund Amounts

For advertiser cancellations, permitted deductions depend on the stage of work reached. They are not automatic penalties.

Any deduction must reflect reasonable completed-work costs and non-recoverable commitments attributable to the booking. Submitting artwork alone does not establish that chargeable work has been completed.

The same cost will not be deducted twice. Work beginning within the initial 7-day period requires your prior agreement.

3. Bank Charges, Payment Fees and Taxes

For partial refunds arising from advertiser cancellation, the following may be deducted additionally where previously disclosed and permitted by law:

• Actual, non-recoverable bank or payment-gateway charges.
• Actual refund transaction charges.
• Taxes that are legally non-refundable and cannot be adjusted or recovered.

All deductions will be itemised. Taxes that can lawfully be adjusted through a credit note or other mechanism will not be retained as a cancellation charge.

4. Refunds for Optional Design Services

Advertisement prices cover space booking only. Design services are charged separately and require a separate quotation approved before work begins.

If separately commissioned design work is cancelled:

• Reasonable charges for completed work and non-recoverable commitments may be deducted from the design payment.
• Unused amounts will be refunded, subject to applicable law.
• Design deductions will be shown separately.
• The same design work will not also be deducted from the advertisement payment.

Delivery of approved, commissioned design work is not refundable solely because the advertiser later decides not to use it.

5. Cancellation or Non-Performance by SROMPL

If SROMPL cancels the edition or cannot provide your booked advertisement, we will refund the full advertisement payment received without deducting our bank or processing charges.

Separately commissioned design services will be assessed independently. Charges may be retained only for work properly completed and delivered under the accepted design quotation.

If we cannot meet the publication deadline confirmed in your booking, we will notify you. You may accept a revised schedule or cancel for a full refund of the affected advertisement booking.

Your booking will not be transferred to another edition without your written consent.

6. Refunds for Errors, Omissions and Delivery Issues

Omitted Advertisement

If SROMPL omits a paid advertisement that met the agreed requirements and deadlines, the advertisement payment will be refunded in full.

Publisher Error

For a material error introduced by SROMPL, we will provide a remedy proportionate to its impact, including an appropriate refund where warranted.

Advertiser-Approved Content

Errors present in artwork you supplied and approved do not ordinarily qualify for a print refund. We will assist with corrections to digital content under our control, where applicable.

Lost or Damaged Copies

For copies included in the booking, we will arrange replacement or an appropriate refund of the affected copy or delivery component.

7. Missing Artwork, Information or Approval

Advertisers are responsible for submitting artwork, required information, payments and written approval within the agreed deadlines.

If these remain outstanding, we will issue reminders and a final notice. We will then discuss inclusion, an agreed transfer or cancellation.

Silence will not be treated as artwork approval. Payments will not be automatically forfeited solely because you have not responded; any deduction must follow the applicable policy.

8. Business Results Are Not Guaranteed

Advertisements provide the agreed space, publication and distribution services. Enquiries, buyer responses, export orders and financial returns are not guaranteed.

A lack of business response alone does not qualify for a refund where the agreed services have been delivered.

9. Refund Processing Time

1. We aim to communicate a decision within 5 working days after receiving the complete information required to assess your request.
2. Approved refunds will be initiated within 10 working days of approval.
3. Bank or payment-provider processing time may be additional.
4. We will provide a calculation showing payments received, permitted deductions, tax adjustments and the net refund.

10. Refund Method

Refunds will normally be made to the original payer through the original payment method and in the original transaction currency.

Any alternative requires agreement and appropriate verification.

11. Applicable Terms and Legal Rights

The policy accepted when booking applies to that booking. Later changes will not retrospectively reduce agreed rights without your consent.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.